Netflix error code u7121-3202 appears when trying to play the downloaded movie in the Netflix app. The following error is usually displayed on the Windows 10 system when using Netflix with the UWP (Universal Windows Platform) or Netflix in the browser.
In this article, we have listed the solutions that have worked for many affected users. Check out the possible solutions below and fix the error.
1. Run the Windows Store apps troubleshooter
If there is a problem with the Windows Store settings, it will conflict with the app and cause it to stop working properly. It is recommended to run the built-in Windows Store troubleshooter on your Windows system. To do this, follow the steps below:
- First, open the Settings app by pressing Win + I together on the keyboard.
- Navigate to Troubleshooting > Other bug fixes.
- Find the Windows Store apps option and click the To run options next to it.
- Now let the process complete and see if the troubleshooter can detect and fix the problem.
- Once that is done, restart your device and check if the problem is resolved or not.
2. Uninstall the latest Windows updates
If you recently updated your device and now you are facing this problem, there is a chance that the problem is related to the latest Windows updates. Therefore it is recommended Uninstall the latest Windows update and check if the problem gets resolved. Follow the steps below to uninstall the latest Windows update:
- Open the Settings app by pressing Windows + me keys together.
- Now navigate to windows update > update history > Uninstall updates
- After that click on the uninstall option from the context menu when you right-click the update you want to remove.
- After the process completes, check if the problem is solved or not.
3. Download the problematic movie again
There may be an issue with the specific movie/file you are trying to access on Netflix that is causing this issue, so remove and download the file again and see if it helps you resolve the issue. To download the file again, follow the instructions:
- Click on the start icon and launch Netflix.
- Now click on the my downloads Option available in menu.
- Then click the pencil icon at the top right and select the file you want to delete and delete it.
- Then download the file again and check if the problem is solved or not.
4. Reinstall the Netflix app from the Microsoft Store
There may be an issue with the Netflix application installation process that could cause this error, so reinstalling the application is recommended. Uninstalling the app will delete the corrupted files present in the app that might be causing the error.
Follow the steps below to reinstall the application:
- Open the Settings app by pressing window + I keys together.
- Then click Apps and then click Apps & Features
- Now click on the Uninstall Option under the Netflix app.
- Once the process is complete, open the Microsoft Store from the search box and search for Netflix.
- Now click on Get option and download Netflix.
- Once it’s done, launch the application.